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Position Title:  Customer Service Specialist

Location: 

Anyang-si, KR, 431050

Job Category:  Sales
Shift:  Shift 1
Full Time / Part Time:  Full-Time
Job Level:  Individual Contributor
Approximate Travel:  10%
Job Description: 

Summary:

This role will be responsible for responding to customer inquiries, resolving complaints, and providing product and service information to customers in a timely and efficient manner. This role will also be responsible for maintaining accurate customer records and ensuring customer satisfaction.

Essential Functions:

  • Review, research, and ensure customer orders are accurate and communicated to production fulfillment via the technology platform, including change orders, debits and credits and inquiries. 
  • Resolve more complex customer complaints, invoicing issues, and scheduling modifications.
  • Support reviewing contracts for compliance with the department’s contract review requirements.
  • Using pricing tools, perform standard pricing calculations for quote requests and customer orders.
  • Gain stronger understanding of program and alternative pricing options.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent. May consider equivalent work experience in lieu of education
  • 2+ years customer service, sales support and/or order processing experience
  • Experience with production/order fulfillment software
Additional Qualification Details:  No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.

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