Position Title: User Support Analyst 1
Location:
Bear, DE, US, 19701
Job Category:
Information Technology
Shift:
Shift 1
Full Time / Part Time:
Full-Time
Job Level:
Individual Contributor
Approximate Travel:
0%
Job Description:
Summary:
This role is responsible for providing customer support related to computer hardware, software and systems. Under general supervision, requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution.
Essential Functions:
- Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
- Document the details related to a problem and resolution in the IT Request System.
- Participate in team projects, complete tasks, and ensure they are completed on time and to specifications.
- Responsible for configuration and deployment of computer refresh at local site.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree in related field. May consider equivalent work experience in lieu of degree.
- 1+ years IT experience.
- Knowledge and expertise in business processes, Service Level Agreements, Standard Operating Procedures and policies.
- Some IT technical training or IT certification.
- Excellent communication skills, both written and verbal, strong organizational skills, and the ability to interface effectively with all levels of the organization.
- Ability to speak, read and write English.
- Ability to handle multiple priorities.
- MS Office expertise.
- Strong Attention to Detail.
- Ability to maintain a strict standard of confidentiality in handling Company sensitive information, reports and correspondence.
- 2 years of technical experience in the IT Help Desk Support.
- Experience in providing one-on-one training.
Additional Qualification Details:
No additional requirement needed
Nearest Major Market: Philadelphia