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Position Title:  Senior Customer Applications Engineer

Location: 

Carol Stream, IL, US, 60188

Job Category:  Sales
Shift:  Shift 1
Full Time / Part Time:  Full-Time
Job Level:  Individual Contributor
Approximate Travel:  10%
Job Description: 

Summary:

Sr. Technical Service Engineer leads by example in delivering industry’s best customer support experience. He/she develops deep expertise in target customer applications as well as strong personal customer relationships. Sr. Technical Service Engineer works side by side with sales and utilizes strong technical acumen and interpersonal skill to technically sell the product. Sr. Technical Service Engineer creates and maintains relevant customer and industry networks and is seen as an expert in target product applications and forefront areas of technology internally and externally – a go to person for advice. Sr. Technical Service Engineer lead development of low complexity projects and directly supervises engineering assistants. 

Essential Functions:

  • Lead by example in delivery of the industry’s best customer support experience
  • Utilize deep application expertise and strong interpersonal skills to develop and maintain strong personal customer relationships
  • Work side by side with sales to understand customer product needs and provide technical selling
  • Provide product / application expertise, ongoing technical support, and custom testing to existing customers
  • Create and maintain relevant customer and industry networks and be seen as an expert in target product applications
  • Develop technical documents and provide training to fabricators, OEMs and sales engineers regarding proper and effective use of our materials (web tool concepts, white papers, etc)
  • Extract information from the customer and effectively network within EMS to find solutions:
    • Collaborate with R&D / IC in the development and technical qualification of new products / applications
    • Aid in development of future technology platforms – cross functional team member on PDP or LCP projects
  • Directly supervise engineering assistants
  • Lead low complexity and PDP projects

#TM-LI1

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BS or higher in engineering or science with a track record of accomplishment in product development, project management or application development
  • 5+ years of experience in R&D, technical service or application development
  • Highly effective written and verbal communication skills at various organizational levels including presentations to large groups. 
  • Demonstrated time management skills and ability to work independently, plan, organize and oversee multiple research projects.
  • Strong interpersonal skills
  • Self starter with ability to work independently
  • Strong analytical skills
  • Solid ability to sell our technical solutions
  • Willingness to travel up to 50% of working time

Preferred Education and Experience:

  • 5 – 10 years of experience in R&D, technical service or application development
  • Project management experience
  • Subject matter expert in EMS market applications
Additional Qualification Details:  No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.


Nearest Major Market: Chicago

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