Position Title:  Customer Quality Engineer


Eschenbach, DE, 92676

Job Category:  Engineering
Shift:  Shift GLZ
Full Time / Part Time:  Full-Time
Job Level:  Individual Contributor
Approximate Travel:  10%
Job Description: 


This role is responsible for enhancement of customer satisfaction through sustained managing of customer complaints. Assist internal QE department inspection resources in the accuracy of defect detection and Engineering in the correction/improvement of products and processes. Supervise development, implementation and verification of product and processes related to internal and external quality requirements. Work in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement and ensure quality objectives are met. Ensure product/process conformity to internal, customer and third party regulatory requirements. Actively work as part of a highly integrated product line team.

Essential Functions:

  • Proactive quality assurance through regular quality monitoring within production
  • Processing of customer complaints
  • Technical clarification of quality problems with customers
  • Participation in customer visits and audits
  • Participation in or implementation of internal audits and monitoring of measures
  • Creation of production control plans with interdisciplinary teams
  • Participation in projects (APQP, PPAP, CIP, etc.)
  • Implementation and monitoring of the requirements from ISO TS 16949 (IATF)
  • Failure/vulnerability analysis
  • Supervision and moderation of QFD and FMEA (desirable)
  • Other duties as assigned.


  • Education: Engineering degree (BE, Dipl. Ing)
  • Years of Experience: 2+ years
  • Knowledge of statistics (Shainin RedX and/or SixSigma skills desirable)
  • Training and experience in quality techniques and core tools (e.g. SPC; MSA, APQP ...).
  • Strong verbal and written communication skills in German and English
  • Confident demeanor and assertiveness with a can-do attitude
  • Experience with automotive customers is an advantage
  • Travel Requirement:  10% 



Additional Qualification Details:  No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.