Position Title: Inside Sales Specialist
Location:
Jiangsu, CN, 215122
Job Category:
Sales
Shift:
Shift 1
Full Time / Part Time:
Full-Time
Job Level:
Individual Contributor
Approximate Travel:
0%
Job Description:
Summary:
This role will interact with current and prospective customers within the local market to provide support for business relationships and assist sales staff with activities aimed at achieving business growth and revenue targets. The position will provide service to customers in the areas of sample requests and initial business inquiries.
Essential Functions:
- Direct account responsibility - Create contacts, build rapport and communicate with selected accounts not supported by the outside sales team on a regular basis to maintain and grow business.
- Provide timely response to customer inquiries and requests for product or technical information, pricing, delivery, or other requests.
- Field incoming customer inquiries (Rogers Solution Center) – Provide timely responses to technical questions, requests for product recommendations or sample materials.
- Review, qualify and assign grade to all incoming leads and disseminate to appropriate Sales Engineers or other appropriate resource for follow-up.
- Enter customer sample requests from customers, sales engineers, and other departments into the Rogers CRM system.
- Assure that the requests are entered into the system in a timely (typically same day) manner, and that all information required for effective follow-up is captured.
Qualifications:
- Bachelor's Degree
- +2 years’ experience in sales, marketing, customer service, or engineering in a highly technical environment
- Excellent verbal and written communication skills, especially telephone skills
- Excellent computer skills
- Experience using CRM tools and reporting functions; Salesforce.com experience preferred
- Experience building and nurturing new and existing customer relationships
- Experience analyzing data and identifying areas for improvement
Additional Qualification Details:
No additional requirement needed