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Position Title:  User Support Analyst 2

Location: 

Narragansett, RI, US, 02882

Job Category:  Information Technology
Shift:  Shift 1
Full Time / Part Time:  Full-Time
Job Level:  Individual Contributor
Approximate Travel:  25%
Job Description: 

Summary:

This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.

Essential Functions:

  • Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
  • Document the details related to a problem and resolution in the IT Request System.
  • Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
  • Facilitate the configuration and deployment of computer refresh at local site.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s Degree in related field.  May consider equivalent work experience in lieu of degree.
  • 4+ years IT experience.
  • Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning. 
  • Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies.
Additional Qualification Details:  No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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