Position Title: Organizational Change Management Manager
US
Summary:
Responsible for change management activities for key OCM work streams across ERP implementations and other major transformations. The key aspect of this role is to provide Change Management, Communications, and Training/Learning expertise and leadership to support the people side of changes to business processes, systems, technologies, job roles and organization structures. Expectations include defining an overall OCM strategy and leading delivery efforts for each facet of OCM, including Stakeholder Analysis, Communications, Change Impacts identification and management, Journey Mapping, Readiness Assessments, Organization/ Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/ train the trainer, User Adoption tracking and management, and Value Realization.
Essential Functions:
- Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition
- Employ a structured change management methodology to facilitate change and promote adoption of the change; know how to tailor this methodology to be appropriate for the audience within Rogers Corporation
- Identify pitfalls and potential points of challenge or change aversion and develop counter strategies to mitigate or minimize potential issues
- Identify and provide leadership for change agents and change advocates within the stakeholder community by involving trusted informal leaders to create employee understanding and influence successful change
- Define and manage the execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling), tailored to the needs of the various impacted stakeholder groups
- Manage the creation and maintenance of all program-related training materials, Train-the- Trainer approach, training schedule development, training metrics and measurement approach, training environment management
- Perform quantitative and qualitative assessment of change success and change adoption. Solicit feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives. As needed, raise risks for communications/training and/or benefits realization as project scope, timelines, or budget changes
Qualifications:
- Bachelor's degree in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field or Equivalent Work Experience
- 5-7 years combined experience in OCM and Training (dedicated time in OCM)
- 5+ years providing OCM solutions in support of Enterprise Applications programs (SAP, Oracle, Microsoft, etc.)
- Experience with large-scale organizational change efforts
- Experience with change management methodologies, approaches and a multitude of OCM tools
- Experience working in project delivery and understanding the balance required to deliver change management within constraints and competing priorities
- Good working knowledge of project management lifecycles
- Ability to work effectively at all levels in an organization, including at C-level